AI-Powered Customer Support for the Middle East

Support your customers
in their language

Connect WhatsApp, Telegram, and Web Chat to an AI agent trained on your own knowledge base. Understands Arabic dialects. Escalates to humans when needed.

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No credit card required · 1,000 conversations free

< 5 min

Setup time

4 channels

Supported

5 dialects

Arabic dialects

24/7

AI availability

Works with your channels

WhatsApp
Telegram
Web Chat
Instagram DM

Everything your support team needs

From first contact to resolution — Masaed handles the entire support workflow, automatically.

Arabic-First AI

Understands Jordanian, Egyptian, Khaleeji, and Levantine dialects. Responds naturally in the dialect your customers write in.

Multi-Channel Inbox

WhatsApp, Telegram, Instagram DM, and Web Chat in a single unified inbox. No more switching between apps.

Knowledge Base RAG

Upload your PDFs, Word docs, and web pages. AI answers customer questions using your exact content — not hallucinations.

Live Agent Takeover

Agents claim escalated conversations, see full history, add internal notes, and respond — all in one place.

Agentic Actions

AI can call your APIs — look up orders, check delivery status, create tickets — without human intervention.

Real-time Analytics

Conversation trends, SLA tracking, first-response times, and resolution rates. Know exactly what's working.

Up and running in minutes

No developers required. Connect, configure, and go live.

01

Upload Your Knowledge Base

Upload PDFs, Word docs, or paste URLs. Our RAG pipeline extracts, chunks, and embeds everything automatically.

02

Connect Your Channels

Link your WhatsApp Business number, Telegram bot, or embed our web widget on your site in under 5 minutes.

03

AI Handles the Rest

Your AI agent starts responding instantly. Complex cases escalate to human agents with full context preserved.

Arabic-First AI

Your customers write in their dialect.
AI understands.

Whether they write in Jordanian, Egyptian, Khaleeji, or Levantine Arabic — Masaed AI understands the context, not just the words.

  • Jordanian Arabic
  • Egyptian Arabic
  • Khaleeji (Gulf)
  • Levantine Arabic
  • Modern Standard Arabic (MSA)

وين دوامكم وشو ساعات العمل؟

مساعد AI

أهلاً! موجودون في عمّان، شارع الجامعة. ساعات العمل من ٩ صباحاً حتى ٦ مساءً، من الأحد للخميس.

What about delivery to Amman?

مساعد AI

Yes! We deliver across all Amman districts. Free delivery on orders over 50 JOD.

Simple, transparent pricing

Start free. Scale as you grow. No surprises.

Starter

Free

Perfect for testing and small teams

  • 1,000 conversations / month
  • 5 documents
  • 50 MB storage
  • Web Chat channel
  • Email support
Start for Free
Most Popular

Professional

$49/month

For growing businesses with real volume

  • 10,000 conversations / month
  • 50 documents
  • 500 MB storage
  • All channels (WhatsApp, Telegram, Instagram)
  • SLA management & breach alerts
  • Priority support
Start Free Trial

Enterprise

Custom

Unlimited scale with white-label option

  • Unlimited conversations
  • Unlimited documents & storage
  • White-label branding
  • Custom integrations & webhooks
  • Agentic actions (API tool calling)
  • Dedicated support
Contact Sales

PDPL Compliant

Built for the Middle East market with data residency options for Jordan and GCC.

SLA Management

Set response time targets per plan. Automatic breach detection and escalation.

Always Available

AI handles queries 24/7. Human agents take over for complex cases during business hours.

Ready to transform your customer support?

Join businesses across the Middle East using Masaed to automate, scale, and improve their customer support — in Arabic and English.

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No credit card required · Setup in 5 minutes