Connect WhatsApp, Telegram, and Web Chat to an AI agent trained on your own knowledge base. Understands Arabic dialects. Escalates to humans when needed.
No credit card required · 100 conversations free
< 5 min
Setup time
4 channels
Supported
5 dialects
Arabic dialects
24/7
AI availability
Works with your channels
Real AI responses across WhatsApp, Telegram, and Web Chat — in Arabic and English
Ahmed Al-Rashid
via WhatsApp · Jordanian dialect detected
Where is my order #4521?
11:32 AM
Hi! I checked order #4521 — it's on its way and will arrive in 24–48 hours. Would you like shipping notifications?
How do I change my delivery address?
11:33 AM
From first contact to resolution — Masaed handles the entire support workflow, automatically.
Understands Jordanian, Egyptian, Khaleeji, and Levantine dialects. Responds naturally in the dialect your customers write in.
WhatsApp, Telegram, Instagram DM, and Web Chat in a single unified inbox. No more switching between apps.
Upload your PDFs, Word docs, and web pages. AI answers customer questions using your exact content — not hallucinations.
Agents claim escalated conversations, see full history, add internal notes, and respond — all in one place.
AI can call your APIs — look up orders, check delivery status, create tickets — without human intervention.
Conversation trends, SLA tracking, first-response times, and resolution rates. Know exactly what's working.
No developers required. Connect, configure, and go live.
Upload PDFs, Word docs, or paste URLs. Our RAG pipeline extracts, chunks, and embeds everything automatically.
Link your WhatsApp Business number, Telegram bot, or embed our web widget on your site in under 5 minutes.
Your AI agent starts responding instantly. Complex cases escalate to human agents with full context preserved.
Chat with our Gulf Mart AI. It answers questions from real support documents.
Try asking:
Click the chat bubble in the bottom corner to start
Powered by Masaed · Gulf Mart knowledge base · RAG
Whether they write in Jordanian, Egyptian, Khaleeji, or Levantine Arabic — Masaed AI understands the context, not just the words.
وين دوامكم وشو ساعات العمل؟
مساعد AI
أهلاً! موجودون في عمّان، شارع الجامعة. ساعات العمل من ٩ صباحاً حتى ٦ مساءً، من الأحد للخميس.
What about delivery to Amman?
مساعد AI
Yes! We deliver across all Amman districts. Free delivery on orders over 50 JOD.
Start free. Scale as you grow. No surprises.
Free
Start for free — no credit card required
Starter
For small businesses ready to handle real volume
Growth
For growing businesses with real customer volume
Enterprise
Unlimited scale with dedicated support and custom SLAs
Built for the Middle East market with data residency options for Jordan and GCC.
Set response time targets per plan. Automatic breach detection and escalation.
AI handles queries 24/7. Human agents take over for complex cases during business hours.
Join businesses across the Middle East using Masaed to automate, scale, and improve their customer support — in Arabic and English.
No credit card required · Setup in 5 minutes